1. Eligibility for Returns
You can request a return within 30 days of receiving your order.
- Product must be:
- Unused and in its original condition
- In original packaging with all accessories, manuals, and tags
- Accompanied by proof of purchase (order ID / invoice)
We reserve the right to refuse returns that do not meet these conditions.
2. Non‑returnable Items
The following are not eligible for return or refund:
- Products damaged due to misuse, negligence, or accidents after delivery
- Items with visible signs of heavy use, modification, or unauthorized repair
- Final sale / clearance items (if you offer any)
3. How to Initiate a Return
To start a return, please contact us at:
- Email: returns@geargrip.com
- Phone/WhatsApp: +91‑9873888089
Include:
- Your full name
- Order ID
- Product name
- Clear photos of the product and packaging
- Reason for return
Our team will review your request and share the return shipping address and instructions.
4. Return Shipping
- If the product is delivered defective, damaged on arrival, or wrong item shipped, GearGrip will bear the return shipping cost or provide a prepaid label.
- For all other reasons (change of mind, not liking the color, etc.), the customer will be responsible for return shipping charges.
Please use a trackable courier service and share the tracking ID with us.
5. Inspection & Approval
Once we receive your returned item, our quality team will inspect it and approve it within 5-10 days.
- If approved, we will process your refund or exchange.
- If rejected (due to damage, missing parts, or visible heavy use), the product may be sent back to you at your cost.
6. Refunds
- Approved refunds will be processed & credited to your original method of payment within 3-7 working days.
- Refund processing time:
- GearGrip processing: 3–7 working days after receiving and approving the return
- Bank / payment gateway timelines may add extra days to reflect in your account
Shipping charges paid at the time of original order are [refundable / non‑refundable] – choose one and state clearly.
7. Replacements & Exchanges
If you receive a defective or damaged product:
- Contact us within [48–72 hours] of delivery with photos/video.
- After verification, we will arrange a replacement or full refund, as per your choice and stock availability.
- if the replacement approved , the replacement product will deliver under 4 -5 days
8. Order Cancellations
- Orders can be cancelled before dispatch by contacting our support team.
- If already shipped, standard return policy will apply once you receive the product.
9. Grievance & Escalation
If your issue is not resolved or you need further support, you can contact our grievance officer:
- Name: RAJAT DHANJAL
- Phone: +91‑9873888089
- Email: grievance@geargrip.com
